Shipping policy
At Seasail, we aim to deliver your fashion products quickly, safely, and reliably. This Shipping Policy explains how we process and ship your orders.
1. Shipping Destination
We currently ship to:
- Switzerland
If we expand to additional countries in the future, this policy will be updated accordingly.
2. Processing Time
All orders are processed within:
- 1–3 business days
Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing may take slightly longer.
3. Shipping Method & Delivery Time
We offer:
- Standard Shipping: 5–15 business days
Delivery times are estimates and may vary depending on:
- Carrier delays
- Customs processing
- Peak seasons or holidays
- External logistical issues
4. Shipping Costs
Shipping costs (if applicable) will be displayed at checkout before you complete your purchase.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number (if available).
You can use this to track your shipment in real time.
6. Delays
While we do our best to ensure timely delivery, Seasail is not responsible for delays caused by:
- Shipping carriers
- Customs procedures
- Weather conditions
- Other unforeseen circumstances
7. Incorrect Address
Please ensure your shipping information is correct at checkout.
We are not responsible for:
- Orders delivered to incorrect addresses provided by the customer
- Failed deliveries due to incomplete or inaccurate address details
If an order is returned due to an incorrect address, additional shipping fees may apply.
8. Lost or Stolen Packages
Seasail is not responsible for lost or stolen packages marked as “delivered” by the carrier.
If this happens, please contact the shipping carrier directly or reach out to our support team for assistance.
9. Contact Us
If you have any questions about shipping, you can contact us:
Email: contact@seasailbags.com
Phone: +41 32 432 7700
Address: Fabrikstrasse 18, 4552 Derendingen, Switzerland