Refund policy
At Seasail, we are committed to ensuring customer satisfaction with every purchase. If you are not fully satisfied with your order, you may be eligible for a return or refund under the conditions outlined below.
1. Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- All original tags and packaging must be included
- Proof of purchase is required
Items that do not meet these conditions may not be accepted.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Sale or discounted items (if applicable)
- Items marked as “Final Sale”
- Any item that has been used, washed, or damaged after delivery
3. Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Processing time: 5–10 business days
Shipping fees are non-refundable unless the item is defective or incorrect.
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us within 14 days of receiving your order.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong or defective item).
We recommend using a trackable shipping service.
6. Shipping Policy Reminder
- We ship to Switzerland
- Standard Shipping Time: 5–15 business days
7. Contact Us
If you have any questions about returns or refunds, please contact us:
Email: contact@seasailbags.com
Phone: +41 32 432 7700
Address: Fabrikstrasse 18, 4552 Derendingen, Switzerland