We want your shopping experience with Sea Sail Bags LLC to be completely satisfying. Our return policy is designed to provide you with peace of mind and a straightforward process for returning products that do not meet your expectations. Please take a moment to review the following return policy carefully:
Damaged or Defective Products: In the event that you receive a damaged or defective product, please reach out to our customer support team at firstname.lastname@example.org within 7 days of receiving the item. We will collaborate with you to arrange for a return or replacement. In some cases, we may require photographs or other documentation to process your request.
Incorrect Items: If you happen to receive an incorrect item, kindly contact us within 7 days of receiving the product. We will provide you with instructions for returning the incorrect item and promptly send you the correct item.
Unsatisfactory Products: Should you find yourself unsatisfied with your purchase for any reason other than damage, defect, or receiving the wrong item, please get in touch with us within 30 days of receiving the product. You may return the item(s) for a refund or exchange, subject to the conditions outlined below.
To be eligible for a return, items must meet the following conditions:
Original Packaging: Items must be in their original packaging, including all labels, tags, and accessories.
Unused and Unworn: Returned items must be unused, unworn, and in the same condition as when you received them.
Customers are responsible for covering the cost of return shipping, except in cases of damaged, defective, or incorrect items. We recommend using a trackable shipping service and retaining proof of postage for your records.
Here's how the return process works:
Contact Us: To initiate a return, please get in touch with our customer support team at email@example.com. Provide your order number and details of the item(s) you wish to return, along with the reason for the return.
Return Authorization: Our customer support team will provide you with instructions and a return authorization (RA) number if applicable. Please do not send items back without obtaining prior authorization.
Pack and Ship: Carefully pack the items in their original packaging and include a copy of the packing slip or a note with your name, order number, and RA number (if provided). Ship the package to the address provided by our customer support team.
Inspection and Refund: Upon receiving and inspecting the returned items, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account.
Certain items are non-returnable, including:
- Items not in their original condition or packaging.
- Items damaged due to misuse or negligence.
- Clearance or final sale items.
- Items with missing parts or accessories.
Should you have any questions or require assistance with the return process, please do not hesitate to reach out to our customer support team at firstname.lastname@example.org.
Thank you for choosing Sea Sail Bags LLC. We value your business and are dedicated to ensuring your satisfaction with our products and services.